+63288195644
Last update: May 02, 2026
Commitment to Data Privacy
Friendship Tours and Resorts Corporation (hereinafter referred to as “FTRC”) is dedicated to maintaining the absolute confidentiality and security of the personal information entrusted to us. This Privacy Policy outlines our commitment to transparency and full compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its implementing rules and regulations. By engaging our professional travel services or accessing our official website, ftrctours.com, you acknowledge and provide your explicit consent to the collection, processing, and storage of your personal data as described herein.
Collection and Use of Information
We collect personal information necessary to facilitate your travel requirements, which may include, but is not limited to, your full legal name, contact details, identification documents (such as passport data), payment information, and specific travel preferences for you and your traveling companions. We utilize this information to fulfill your bookings, manage your account, improve our service delivery, and communicate relevant updates, itineraries, and promotional offers regarding your travel arrangements. Where you provide us with information regarding other individuals, you warrant and represent that you have obtained the necessary informed consent from those individuals to share their data with us for these purposes.
Third-Party Sharing and Data Security
Your personal information may be shared with trusted third-party service providers—such as international airlines, hotel partners, global tour operators, and payment processors—strictly for the purpose of completing your travel transactions and facilitating your bookings. We ensure that these partners are bound by strict confidentiality obligations and are required to uphold data protection standards consistent with the Data Privacy Act of 2012. FTRC implements reasonable and appropriate organizational, physical, and technical precautions to safeguard your data against unauthorized access, disclosure, alteration, or unlawful destruction.
Data Subject Rights and Retention
Under the Data Privacy Act, you are entitled to exercise your rights as a data subject, which include the right to access your personal data, rectify inaccuracies, object to the processing of your data, or request the deletion of your personal information from our records. Should you wish to exercise these rights, lodge a complaint, or raise inquiries concerning our data handling practices, please contact our designated Data Protection Officer at info@friendshipmanila.com.
Or you may write to us:
Friendship Tours and Resorts Corporation
To: FTRC Data Protection Officer
Address: 3rd Floor, Dusit Thani Hotel, Ayala Center Makati City 1223
We retain your personal data only for the duration necessary to satisfy the specific purposes for which it was collected, to provide you with seamless service, or to comply with applicable legal, regulatory, and administrative requirements.
Agreement to Terms and Agency Status
By utilizing the services provided by Friendship Tours and Resorts Corporation (FTRC), you agree to be bound by these terms. FTRC operates as a professional travel agent for various independent travel suppliers, including but not limited to airlines, cruise lines, hotels, and land tour operators. We act as an intermediary and do not exercise ownership, management, or operational control over these independent entities.
Comprehensive Disclaimer of Liability
FTRC disclaims any and all liability for the acts, omissions, negligence, or breaches of contract by these third-party suppliers. We are not responsible for any direct or indirect loss, injury, death, property damage, loss of enjoyment, or additional expenses incurred due to unforeseen circumstances, including but not limited to delays, cancellations, overbooking, strikes, civil unrest, force majeure events, acts of government, or any other causes beyond our direct control.
Accuracy of Information
While we strive to ensure the accuracy, completeness, and reliability of the information displayed on ftrctours.com, all travel products, services, and pricing are subject to availability and may be modified or withdrawn by our suppliers without prior notice. FTRC does not provide warranties, whether express or implied, regarding the accuracy, completeness, or reliability of the descriptions, photographs, or pricing provided on our website. We reserve the right to correct any inadvertent errors in pricing or availability and to offer you the option to confirm or cancel a reservation made under such erroneous conditions.
Limitation of Aggregate Liability
In the event that FTRC is found legally liable for any loss or damage arising out of your use of our services or our website, our total aggregate liability shall be limited strictly to the actual amount paid by you to FTRC for the specific service in question. This limitation of liability constitutes a fundamental allocation of risk between you and FTRC, is a material inducement for us to provide our services at current rates, and remains fully enforceable to the maximum extent permitted by Philippine law.
Purpose of Tracking Technologies
Our website, ftrctours.com, utilizes cookies, web beacons, and similar tracking technologies to optimize your browsing experience, analyze site traffic patterns, and provide personalized content. Cookies are small text files stored on your device that enable our systems to recognize your preferences, maintain your session, and improve the overall functionality of our digital services.
Consent and Management
By continuing to navigate this website, you provide your informed consent to our use of these technologies. You retain the full ability to manage, restrict, or disable cookies through your web browser’s security settings; however, please be advised that certain interactive features, booking tools, and personalized functions of our website may not function as intended if cookies are disabled.
t Friendship Tours and Resorts Corporation (FTRC), we value your privacy and are committed to safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our services, including our website, self-service kiosks, and other customer touchpoints.
By using our services, booking travel, or engaging with our platform, you acknowledge and agree to the terms outlined in this Privacy Policy.
We collect personal information that you provide to us directly or through interactions with our services. Personal information is any data that can be used to identify you or that we can reasonably associate with you. This may include, but is not limited to:
Basic Identifying Information: Name, address, email, phone number, and contact details.
Demographic Information: Date of birth, gender.
Travel-Related Information: Travel preferences, passport number, insurance details.
Payment Information: Credit card details for booking purposes.
Special Requests: Information regarding specific access needs or other travel-related services.
While we do not typically collect sensitive personal data such as race, religion, or health information, we may ask for this information in certain situations, such as when providing services to passengers with disabilities or special requirements.
We collect personal information in the following ways:
Directly from You: When you fill out forms (online or paper), make a booking, or contact us through phone, email, or social media.
Through Self-Service Kiosks: We may collect personal data directly from you through our self-service kiosks, which are designed to enhance your experience and simplify bookings.
Through Group Coordinators: If you are part of a group, we may collect your information from a designated group leader who has obtained your consent to share it with us.
Third-Party Providers: We may also receive your personal information from third-party service providers or affiliates when you use their services in conjunction with ours.
We use cookies on our website to enhance your user experience. Cookies are small data files stored on your device that help us remember your preferences, improve functionality, and track website usage. You can manage cookie settings through your browser.
We use your personal information for the following purposes:
To Provide and Improve Services: To facilitate bookings, process transactions, provide customer support, and enhance your experience.
To Communicate with You: To send you updates about your bookings, promotional offers, or other services we believe may be of interest to you.
For Marketing: To inform you about new services, promotions, or offers from FTRC. You may choose to opt out of marketing communications at any time.
To Comply with Legal Requirements: To fulfill legal obligations or regulatory requirements related to the provision of our services.
We may disclose your personal information to the following parties, as necessary to provide our services:
Third-Party Service Providers: These include our technology providers, payment processors, and travel partners (e.g., cruise lines, airlines, insurance companies). They require your personal information to facilitate bookings and provide services.
Marketing Partners: We may share your information with trusted marketing partners who assist in promoting our services, subject to your preferences.
Legal and Regulatory Authorities: We may disclose your information to comply with applicable laws, regulations, or legal processes.
Your personal information may be transferred and stored in countries outside of the Philippines, including but not limited to Japan. We ensure that any such transfers comply with applicable data protection laws and that your information is adequately protected.
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using physical, administrative, and technical safeguards such as encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the security of data transmitted via our websites or kiosks.
Under applicable data protection laws, you have certain rights regarding your personal data, including:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: In some cases, you may request that we delete your personal information.
Objection to Processing: You can object to the processing of your personal data in certain circumstances.
Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact our Privacy Officer using the contact details provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy regularly for any updates.
At Friendship Tours and Resorts Corporation (FTRC), we value your privacy and are committed to safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our services, including our website, self-service kiosks, and other customer touchpoints.
By using our services, booking travel, or engaging with our platform, you acknowledge and agree to the terms outlined in this Privacy Policy.
We collect personal information that you provide to us directly or through interactions with our services. Personal information is any data that can be used to identify you or that we can reasonably associate with you. This may include, but is not limited to:
Basic Identifying Information: Name, address, email, phone number, and contact details.
Demographic Information: Date of birth, gender.
Travel-Related Information: Travel preferences, passport number, insurance details.
Payment Information: Credit card details for booking purposes.
Special Requests: Information regarding specific access needs or other travel-related services.
While we do not typically collect sensitive personal data such as race, religion, or health information, we may ask for this information in certain situations, such as when providing services to passengers with disabilities or special requirements.
We collect personal information in the following ways:
Directly from You: When you fill out forms (online or paper), make a booking, or contact us through phone, email, or social media.
Through Self-Service Kiosks: We may collect personal data directly from you through our self-service kiosks, which are designed to enhance your experience and simplify bookings.
Through Group Coordinators: If you are part of a group, we may collect your information from a designated group leader who has obtained your consent to share it with us.
Third-Party Providers: We may also receive your personal information from third-party service providers or affiliates when you use their services in conjunction with ours.
We use cookies on our website to enhance your user experience. Cookies are small data files stored on your device that help us remember your preferences, improve functionality, and track website usage. You can manage cookie settings through your browser.
We use your personal information for the following purposes:
To Provide and Improve Services: To facilitate bookings, process transactions, provide customer support, and enhance your experience.
To Communicate with You: To send you updates about your bookings, promotional offers, or other services we believe may be of interest to you.
For Marketing: To inform you about new services, promotions, or offers from FTRC. You may choose to opt out of marketing communications at any time.
To Comply with Legal Requirements: To fulfill legal obligations or regulatory requirements related to the provision of our services.
We may disclose your personal information to the following parties, as necessary to provide our services:
Third-Party Service Providers: These include our technology providers, payment processors, and travel partners (e.g., cruise lines, airlines, insurance companies). They require your personal information to facilitate bookings and provide services.
Marketing Partners: We may share your information with trusted marketing partners who assist in promoting our services, subject to your preferences.
Legal and Regulatory Authorities: We may disclose your information to comply with applicable laws, regulations, or legal processes.
Your personal information may be transferred and stored in countries outside of the Philippines, including but not limited to Japan. We ensure that any such transfers comply with applicable data protection laws and that your information is adequately protected.
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using physical, administrative, and technical safeguards such as encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the security of data transmitted via our websites or kiosks.
Under applicable data protection laws, you have certain rights regarding your personal data, including:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: In some cases, you may request that we delete your personal information.
Objection to Processing: You can object to the processing of your personal data in certain circumstances.
Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact our Privacy Officer using the contact details provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy regularly for any updates.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at +6328819-5644.