Ticket/Tours Hotline
+63 02 8819 5644
+63 02 8819 5644
At Friendship Tours and Resorts Corporation (FTRC), we value your privacy and are committed to safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our services, including our website, self-service kiosks, and other customer touchpoints.
By using our services, booking travel, or engaging with our platform, you acknowledge and agree to the terms outlined in this Privacy Policy.
We collect personal information that you provide to us directly or through interactions with our services. Personal information is any data that can be used to identify you or that we can reasonably associate with you. This may include, but is not limited to:
Basic Identifying Information: Name, address, email, phone number, and contact details.
Demographic Information: Date of birth, gender.
Travel-Related Information: Travel preferences, passport number, insurance details.
Payment Information: Credit card details for booking purposes.
Special Requests: Information regarding specific access needs or other travel-related services.
While we do not typically collect sensitive personal data such as race, religion, or health information, we may ask for this information in certain situations, such as when providing services to passengers with disabilities or special requirements.
We collect personal information in the following ways:
Directly from You: When you fill out forms (online or paper), make a booking, or contact us through phone, email, or social media.
Through Self-Service Kiosks: We may collect personal data directly from you through our self-service kiosks, which are designed to enhance your experience and simplify bookings.
Through Group Coordinators: If you are part of a group, we may collect your information from a designated group leader who has obtained your consent to share it with us.
Third-Party Providers: We may also receive your personal information from third-party service providers or affiliates when you use their services in conjunction with ours.
We use cookies on our website to enhance your user experience. Cookies are small data files stored on your device that help us remember your preferences, improve functionality, and track website usage. You can manage cookie settings through your browser.
We use your personal information for the following purposes:
To Provide and Improve Services: To facilitate bookings, process transactions, provide customer support, and enhance your experience.
To Communicate with You: To send you updates about your bookings, promotional offers, or other services we believe may be of interest to you.
For Marketing: To inform you about new services, promotions, or offers from FTRC. You may choose to opt out of marketing communications at any time.
To Comply with Legal Requirements: To fulfill legal obligations or regulatory requirements related to the provision of our services.
We may disclose your personal information to the following parties, as necessary to provide our services:
Third-Party Service Providers: These include our technology providers, payment processors, and travel partners (e.g., cruise lines, airlines, insurance companies). They require your personal information to facilitate bookings and provide services.
Marketing Partners: We may share your information with trusted marketing partners who assist in promoting our services, subject to your preferences.
Legal and Regulatory Authorities: We may disclose your information to comply with applicable laws, regulations, or legal processes.
Your personal information may be transferred and stored in countries outside of the Philippines, including but not limited to Japan. We ensure that any such transfers comply with applicable data protection laws and that your information is adequately protected.
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using physical, administrative, and technical safeguards such as encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the security of data transmitted via our websites or kiosks.
Under applicable data protection laws, you have certain rights regarding your personal data, including:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: In some cases, you may request that we delete your personal information.
Objection to Processing: You can object to the processing of your personal data in certain circumstances.
Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact our Privacy Officer using the contact details provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy regularly for any updates.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at +6328819-5644.